Returns & Refunds

Brutus & Barnaby Returns

Last Updated: February 18, 2026

At Brutus & Barnaby, your dog’s happiness is our priority. If you are not completely satisfied with your purchase, if your dog does not love their treats, or if your order arrives damaged or incorrect, we’ll work with you to make it right.

100% Money Back Guarantee

We proudly offer a 100% Money Back Guarantee on Brutus & Barnaby dog treats and chews. If your dog doesn’t love their treats, contact us within 30 days of delivery.

Email: hello@brutusandbarnaby.com
Phone: (800) 489-0970

We’ll work with you to resolve the issue. If we can’t, we’ll issue a refund. In most cases, we offer returnless refunds, which means you won’t need to ship the product back.

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Dog-Loving Guarantee

Whether your dog tries our natural dog treats, rawhide-free dog chews, bully sticks, cow ears, pig ears, beef cheek rolls, or sweet potato treats, we want you to feel confident ordering from Brutus & Barnaby.

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30-Day Refund Window

Please contact us within 30 days of delivery if you are not satisfied, your dog does not like the treats, or there is an issue with your order.

Incorrect or Damaged Orders

If you received the wrong item or your order arrived damaged, please contact us right away.

We will either:

Send a replacement immediately
Issue a full refund

We’ll help you choose whichever option works best for you.

Returnless Refunds

In most cases, Brutus & Barnaby offers returnless refunds. That means you may not need to return the product in order to receive a refund.

If a return is required, our support team will provide instructions before you send anything back.

Exchanges

If you would like to exchange your product, please contact us before returning anything.

If a return is required, please allow up to 7 days from receipt for processing. Once processed, we will ship your replacement.

Return Address If Required

Brutus & Barnaby
1170 Kapp Dr
Clearwater, FL 33765
United States

Please note: return shipping costs are the responsibility of the customer unless the error was ours.

Refund Processing Time

Refunds typically appear within 5–10 business days, depending on your bank, credit card provider, or payment processor.

Once we issue the refund, the final posting time is controlled by your financial institution.

Need Help With a Return or Refund?

We are a small, dog-loving team, and every order means a great deal to us. If there’s anything we can do to improve your experience, please reach out.